Quick and effective property resolution

Welcome to Property Redress, where we make sure your property complaints are heard and resolved fairly. Our independent service provides impartial mediation and resolution, promoting transparency and trust


Why choose Property Redress?

We offer a range of benefits for both consumers and property professionals, focusing on providing effective, accessible, and timely resolution

Impartial and independent resolution

We provide an impartial resolution based on the evidence given, making sure that complaints are settled quickly and fairly

Streamlined process to save you time

Our online platform and streamlined process allows users to easily submit complaints, track progress, and resolve issues

Enhanced consumer confidence

With over 10 years experience, we provide consumers with a fair and independent channel for resolving issues with property professionals

Our service is available to both

Business

Our business membership is designed for agents and property professionals such as company landlords, inventory clerks, tenant relocation experts, property finders, and removal companies. We provide an open and transparent resolution service, enhancing reputation and customer confidence

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Consumers

If you are dissatisfied with your agent or property professionals response when negotiating you may be able to make a complaint with us. If we accept your complaint we will provide clear guidance on the complaints and resolution process, helping to manage expectations and reduce frustration

Make a complaint

Who are Property Redress?

Property Redress is an independent organisation dedicated to resolving disputes between consumers and property agents in the UK. Our purpose is to provide a fair and impartial platform for addressing complaints about estate agents, letting agents, and property managers. We make sure that all property agents comply with the legal requirement to offer redress, giving consumers confidence and peace of mind.

Through a process that includes initial assessment, mediation, and formal adjudication, we work diligently to resolve issues effectively and equitably, safeguarding the interests of both consumers and property professionals.

We have a new identity

Download a digital version of our new logo. It is mandatory for all property agents to display their redress certificate and Property Redress logo both in the window of their branches and on their website.

If you'd like to request our new branded window sticker, please complete the form and a member of our team will be in contact.

Property Redress logo 2024

Established in

2014

and growing

Over

20,000

members

Over

2,000

complaints resolved per year

Awarded over

£1.3 million

in 2023 resolutions

Benefits of our service

Fully online systems

Multiple ways to contact us

Quality and up to date resources

Choice of communication

The UK property market’s dedicated home for private rented sector products and services

Property Redress, powered by Total Property

Total Property, is the UK's trusted hub for private rented sector products and services, backed by over 25 years of industry expertise. We provide a comprehensive range of solutions designed to support agents, landlords, and tenants at every stage of their rental journey.

Our portfolio includes the renowned Property Redress scheme, the award winning landlord insurance provider Total Landlord, housing law specialists Landlord Action, and government-approved schemes including Client Money Protect and mydeposits for tenancy deposit protection.

Part of the Brown & Brown Team
Copyright © 2024 Property Redress. All rights reserved. Company number: 08994516 Registered office address: 7th Floor Corn Exchange, 55 Mark Lane, London, England, EC3R 7NE Property Redress is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015