Wednesday, July 1, 2026
When reviewing and resolving disputes, Property Redress applies a structured and impartial approach. Our decisions are based on a careful assessment of all available evidence, guided by the following key principles and considerations:
1. Relevant legislation
We consider applicable legislation in force at the time of the dispute. This may include housing law, consumer protection legislation, tenancy deposit regulations, and any other relevant statutory provisions.
2. Codes of practice and industry standards
We take into account relevant codes of practice, professional standards, and guidance applicable to property professionals. This includes best practice expectations within the lettings, sales, and property management sectors.
3. Evidence provided by all parties
Our decisions are based on the documentary and factual evidence submitted by both parties. We assess the quality, relevance, and consistency of the evidence, including contracts, correspondence, inventories, reports, and supporting documentation.
4. Fairness and reasonableness
In addition to strict legal considerations, we apply principles of fairness and reasonableness. This ensures that outcomes reflect what is equitable in the specific circumstances of each case, particularly where legislation or contractual terms do not fully address the issue.
5. Contractual obligations
We consider the terms of any agreement between the parties(such as tenancy agreements or terms of business), assessing whether obligations have been met or breached.
6. Causation and loss
Where financial awards are considered, we assess whether any loss has been directly caused by the actions or omissions of the property professional, and whether the loss is reasonable and evidenced.
7. Proportionality
Any remedy or award is proportionate to the circumstances of the case, reflecting the nature and impact of the issue identified.
8. Consistency of approach
We aim to ensure consistency in decision-making by applying established adjudication principles and learning from previous cases, while still considering the unique facts of each dispute.
Our commitment
Property Redress is committed to delivering independent, impartial, and transparent dispute resolution. Each case is considered on its own merits, ensuring a fair outcome for all parties involved.
.png)
